What visitors reported during this incident

No visitor reports were filed for this incident.

Having problems with Miro now? Check the current status

Updates (4)

Dec 23, 2025, 10:33 AM
Inability to upgrade/reactivate accounts from free/startup tier and start trials
The issue affecting certain upgrade/trial start scenarios has been fully resolved. We apologize for the inconvenience caused and appreciate your understanding. If you continue to experience any issues, please reach out to our support team.
Miro ↗
Dec 23, 2025, 08:07 AM
Inability to upgrade/reactivate accounts from free/startup tier and start trials
We have rolled out a fix to the affected systems and are seeing some improvement, but we are continuing to monitor the situation closely. We are aiming to fully restore performance shortly.
Miro ↗
Dec 23, 2025, 06:41 AM
Inability to upgrade/reactivate accounts from free/startup tier and start trials
We have implemented a fix and waiting for it to propagate to all relevant endpoints. Our teams are continuing to monitor the systems closely to ensure stability. We will confirm the resolution shortly if no further issues are detected.
Miro ↗
Dec 23, 2025, 05:37 AM
Inability to upgrade/reactivate accounts from free/startup tier and start trials
We are currently investigating reports of our Billing system affecting _account upgrades and reactivations, as well as starting trials._ Users may experience slower response times and errors when accessing the _Billing Upgrade pages_. Our engineering team is working to identify the root cause and will provide updates as we learn more. We apologize for any inconvenience this may cause and appreciate your patience.
Miro ↗

What to do next

Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
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