What visitors reported during this incident

No visitor reports were filed for this incident.

Having problems with MongoDB Atlas now? Check the current status

Affected services

MongoDB Cloud

Updates (2)

Apr 27, 2026, 08:50 PM
Increase in Billing for Backup Usage
We have resolved the issue that caused the overage and usages should be reflected correctly by April 28th. If you still see incorrect usages after this date, please reach out to us.
MongoDB Atlas ↗
Apr 27, 2026, 05:16 PM
Increase in Billing for Backup Usage
We have identified a bug affecting some Atlas customers that resulted in higher-than-expected backup charges on invoices for the billing date of April 24, 2026. This is a billing-only issue; your backup configuration, cluster health, and data are unaffected. We are actively working to correct all affected invoices. Any overcharges will be automatically refunded — no action is required on your end. Please contact MongoDB Support with any questions. We will post another update by April 27 at 22:00 UTC.
MongoDB Atlas ↗

What to do next

Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
Watch the provider going forward. Follow MongoDB Atlas's status feed →

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