What visitors reported during this incident

No visitor reports were filed for this incident.

Having problems with MongoDB Atlas now? Check the current status

Affected services

MongoDB Atlas for Government

Updates (4)

Apr 21, 2026, 01:45 PM
MongoDB Atlas BI Connector: Connections and queries fail
This incident has been resolved.
MongoDB Atlas ↗
Apr 20, 2026, 07:17 PM
MongoDB Atlas BI Connector: Connections and queries fail
A fix has been implemented and we are monitoring the results. The launch of the fix should be complete by approximately 13:00 UTC 21 April 2026.
MongoDB Atlas ↗
Apr 17, 2026, 08:24 PM
MongoDB Atlas BI Connector: Connections and queries fail
We have identified the issue affecting the Business Intelligence (BI) Connector in MongoDB Atlas for Government. We are working on a fix. While no workaround exists, data remains accessible to MongoDB clients. Affected users will not be able to connect to their clusters' BI Connectors. Cluster health is unaffected.
MongoDB Atlas ↗
Apr 17, 2026, 05:03 PM
MongoDB Atlas BI Connector: Connections and queries fail
We are currently investigating reports in MongoDB Atlas for Government that the Business Intelligence Connector (BI Connector) is failing. Affected users will have issues connecting to and querying their BI Connectors. No workaround has been identified at this time. Underlying cluster health is not affected.
MongoDB Atlas ↗

What to do next

Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
Watch the provider going forward. Follow MongoDB Atlas's status feed →

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