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Support Communication Delivery Issues

ResolvedmajorOfficial source confirmedSpecific component onlyFirst recorded update May 25, 2026, 03:31 PM · Resolved May 25, 2026, 05:32 PM

This incident has been resolved.

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What visitors reported during this incident

No visitor reports were filed for this incident.

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Affected services

Netlify Helpdesk

Updates (3)

  1. May 25, 2026, 05:32 PM
    Support Communication Delivery Issues

    This incident has been resolved.

    Netlify ↗
  2. May 25, 2026, 03:53 PM
    Support Communication Delivery Issues

    outbound email delivery has been restored and emails are now processing successfully. Some delays may continue while queued messages are delivered. We are continuing to monitor the recovery closely

    Netlify ↗
  3. May 25, 2026, 03:31 PM
    Support Communication Delivery Issues

    We are currently investigating an issue affecting outbound email delivery for some Netlify services, including support-related communications. Our team is working with our email provider to restore service as quickly as possible

    Netlify ↗

What to do next

  • Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
  • Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
  • Watch the provider going forward. Follow Netlify's status feed →

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