What visitors reported during this incident
No visitor reports were filed for this incident.
Having problems with OpenAI now? Check the current statusUpdates (3)
- Sep 19, 2026, 01:10 AMDelayed support responses
All impacted services have now fully recovered.
OpenAI ↗ - Sep 18, 2026, 09:59 PMDelayed support responses
We have applied the mitigation and are monitoring the recovery. Some support responses by email and chat may still be delayed while we work through affected cases.
OpenAI ↗ - Sep 18, 2026, 09:36 PMDelayed support responses
Some users are experiencing delayed responses from OpenAI Support by email and chat. We’re investigating and will share updates as we learn more.
OpenAI ↗
What to do next
- Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
- Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
- Watch the provider going forward. Follow OpenAI's status feed →
GlobalOutageMap aggregates publicly reported signals. We never claim authoritative status, always cross-check the provider's official channel before making business decisions.