feature Service Disruption (20004557)

Updates (8)

1. 03-11-2026 09:56
   feature Service Disruption (20004557)

   We resolved the issue that prevented Marketing Cloud Next customers from completing setup and provisioning new orgs because the Select a Data Space option was unavailable. We reverted the recent configuration change that caused the issue and fully restored service. If you continue to experience issues with MCN setup or org provisioning, please refer to the Known Issue article here: https://help.salesforce.com/s/issue?id=a02g700000DDMrF We apologize for how this incident affected you and your business.

   Salesforce ↗
2. 03-11-2026 01:46
   feature Service Disruption (20004557)

   The root cause was confirmed as a recent configuration change in the Set-up process. Disabling this change has been validated as restoring the service for customers. We have now reverted the change and services are restored as of 23:29 UTC, November 2. Should customers continue to experience issues with Marketing Cloud Next (MCN), and provisioning MCN orgs, please see the Known Issue article available here: https://help.salesforce.com/s/issue?id=a02g700000DDMrF We apologize for any inconvenience this issue may have caused to our customers.

   Salesforce ↗
3. 03-11-2026 00:54
   feature Service Disruption (20004557)

   The fix validation has passed and deployment has begun. Once complete, we will confirm resolution across all environments.

   Salesforce ↗
4. 03-11-2026 00:36
   feature Service Disruption (20004557)

   The fix is undergoing validation. Once complete, it will be deployed across all affected instances.

   Salesforce ↗
5. 03-11-2026 00:17
   feature Service Disruption (20004557)

   Efforts to prepare the fix are still ongoing. Once complete and validated, we will deploy it to all affected instances.

   Salesforce ↗
6. 03-11-2026 00:07
   feature Service Disruption (20004557)

   We've identified a recent configuration change as the likely cause of the issue and are working on a fix to reverse it.

   Salesforce ↗
7. 03-11-2026 00:00
   feature Service Disruption (20004557)

   Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.

   Salesforce ↗
8. 02-11-2026 23:50
   feature Service Disruption (20004557)

   We're aware of an issue affecting the Unified Marketing Application. Customers using the Unified Marketing Application may be unable to select a data space, preventing them from provisioning the Marketing app in their orgs. We're investigating the cause and working toward resolution. We'll provide an update in 30 minutes or sooner if additional information becomes available.

   Salesforce ↗