feature Service Disruption (20004579)

Updates (13)

1. 13-11-2026 00:47
   feature Service Disruption (20004579)

   We're still deploying the fix for the email content publishing issue, and only 18 affected instances remain. We've scheduled the remaining deployments over the next few days, and we'll provide another update upon resolution or when we make significant progress.

   Salesforce ↗
2. 11-11-2026 20:38
   feature Service Disruption (20004579)

   We’re continuing to roll out the fix to the remaining impacted instances, and we expect to complete the rollout on November 12. Customers on instances that have the fix can publish email content again. Customers on instances still awaiting the fix may see email content in Publishing or Processing status and can follow the steps in the Known Issue article. We’ll provide another update as significant progress is made.

   Salesforce ↗
3. 10-11-2026 14:45
   feature Service Disruption (20004579)

   We've deployed the fix to most impacted instances, and customers on those instances can publish email content again. We're completing the rollout to the remaining instances, and we expect to finish between November 11 and November 12. Customers on those instances may still see email content in Publishing or Processing status and can follow the steps in the Known Issue article. We'll provide another update as significant progress is made.

   Salesforce ↗
4. 09-11-2026 22:35
   feature Service Disruption (20004579)

   While we continue to monitor recovery, initial customer reports confirm that the fix has restored email content publishing. Customers whose email content remains in Publishing or Processing status can continue to follow the steps in the Known Issue article. We’ll provide another update as significant progress is made.

   Salesforce ↗
5. 09-11-2026 03:17
   feature Service Disruption (20004579)

   We continue to monitor recovery following the broader rollout of the fix. Our focus remains on validating recovery from the customer's perspective, and we're coordinating with affected customers to obtain permission to publish email content on their behalf. Customers whose email content remains in Publishing or Processing status can continue to use the steps outlined in the Known Issue article while we complete our validation. We’ll provide another update as significant progress is made.

   Salesforce ↗
6. 08-11-2026 20:58
   feature Service Disruption (20004579)

   We're continuing to monitor recovery after the broader rollout of the fix. To confirm the fix from a customer's perspective, we're working with affected customers for permission to publish email content on their behalf. Customers whose email content remains in Publishing or Processing status can continue to follow the steps in the Known Issue article. We'll provide an update in 30 minutes or sooner if additional information becomes available.

   Salesforce ↗
7. 08-11-2026 01:02
   feature Service Disruption (20004579)

   We've validated the updated fix in a limited set of affected environments. We began rolling the fix out more broadly, and the rollout is in progress. We're monitoring recovery of email content stuck in Publishing or Processing status. Customers can still follow the steps in the Known Issue article to restore email publishing. We’ll provide another update as significant progress is made.

   Salesforce ↗
8. 06-11-2026 22:30
   feature Service Disruption (20004579)

   We continue working to resolve the issue causing some Marketing Cloud Next email content to remain in a “Publishing” or “Processing” status. During final review, Engineering identified an additional issue in the scheduled remediation and updated the fix with further safeguards and monitoring. We’re preparing the revised change for release while completing end-to-end validation in parallel. Once validation is successful, we’ll activate the fix in an affected sandbox environment and verify recovery before proceeding with the broader rollout. In the meantime, Support-assisted remediation has restored publishing for most customers who contacted us, and the Known Issue article includes steps affected customers can take to restore email publishing. Sending emails that were already published remains unaffected. We’ll provide another update as significant progress is made.

   Salesforce ↗
9. 06-11-2026 20:04
   feature Service Disruption (20004579)

   We continue to work on a fix for the issue where creating email content associated with a brand can get stuck in a "publishing" status. You can find the link to our known issue page for this incident below: https://help.salesforce.com/s/issue?id=a02g700000DbedJ Please contact support for the current workaround. Additionally, we wanted to provide some details regarding this incident to avoid any confusion. We performed a planned deployment of Default Marketing Sites to support newer features being developed on Marketing Cloud Next. As a result, users may have received an email with the subject “Welcome to Default Marketing Site”. Marketing Sites is a new feature for administering your site settings for Code View Landing Pages and Forms, this was recently provisioned by default to Marketing Cloud Next orgs. Due to this provisioning, new Salesforce records were created by the automated provisioning process to support these features.

   Salesforce ↗
10. 06-11-2026 12:58
    feature Service Disruption (20004579)

    We have identified the cause of the issue preventing some Marketing Cloud Next Gen customers from publishing email content. Affected content may remain in “Processing” status. Sending emails that were already published is not affected. We have taken steps to prevent further impact. We are now working to restore publishing for affected customers and are validating the fix before rolling it out more widely. Customers with an open support case will be contacted directly with steps to resolve the issue. We will provide further update as soon as we have more information.

    Salesforce ↗
11. 06-11-2026 08:47
    feature Service Disruption (20004579)

    We’re investigating the cause of the issue. We will provide an update in 30 minutes or sooner if we have more information.

    Salesforce ↗
12. 06-11-2026 07:56
    feature Service Disruption (20004579)

    We are investigating a potential cause of the issue.

    Salesforce ↗
13. 06-11-2026 07:25
    feature Service Disruption (20004579)

    We’re investigating the cause of the issue. We will provide an update in 30 minutes or sooner if we have more information.

    Salesforce ↗