mule Soft Feature Degradation (20004585)

Updates (5)

1. 09-11-2026 22:17
   mule Soft Feature Degradation (20004585)

   We completed the fix deployment to all affected regions and confirmed with live traffic that the Budget and Optimizations panels in the MuleSoft Platform Cost Management dashboard are showing data again. We apologize for how this incident affected you and your business. We will undertake a full investigation of the incident, establishing the underlying cause, and preventive action to avoid a repeat in the future.

   Salesforce ↗
2. 09-11-2026 22:03
   mule Soft Feature Degradation (20004585)

   Upon further investigation, we've determined that the start time of impact is different than initially understood. We've revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact. We apologize for any confusion caused by this.

   Salesforce ↗
3. 09-11-2026 21:54
   mule Soft Feature Degradation (20004585)

   The deployment to production has started. We’ll provide another update when the deployment is complete or upon significant updates.

   Salesforce ↗
4. 09-11-2026 21:10
   mule Soft Feature Degradation (20004585)

   We’ve successfully deployed and validated the targeted fix in our staging environment and are now preparing the production rollout. Customers in affected regions may continue to see no data in the Budget and Optimizations panels of the MuleSoft Platform Cost Management dashboard until the fix reaches their environment. Mule applications continue to run normally, the underlying cost and budget data remains intact, and customers can continue accessing this information through the available API endpoints. We’ll provide another update as the production deployment progresses.

   Salesforce ↗
5. 09-11-2026 20:12
   mule Soft Feature Degradation (20004585)

   We’re investigating an issue affecting the MuleSoft Platform Cost Management dashboard in Enhanced Experience. Customers may see no data in the Budget and Optimizations panels. Mule applications continue to run normally, and the underlying cost and budget data remains intact. Customers can continue to access this data through the available API endpoints, and no customer action or data reconfiguration is required. We’ve identified a configuration change from a recent release as the likely trigger and are preparing a targeted fix to restore the dashboard connection to the stable endpoint. The fix is currently progressing through the build and validation process. We’ll provide another update in 90 minutes or sooner if additional information becomes available.

   Salesforce ↗