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mule Soft Feature Degradation (20004590)

ResolvedminorOfficial source confirmedFirst recorded update 06-11-2026 02:00 · Resolved 11-11-2026 03:56

Runtime Fabric customers can now send logs, metrics, and metering data to Anypoint Monitoring again. We reverted a recent configuration change, restoring service. Customers who upgraded before the fix should restart their applications to restore monitoring data. Applications continued to run throughout. We apologize for how this incident affected you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.

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    Updates (2)

    1. 11-11-2026 04:08
      mule Soft Feature Degradation (20004590)

      Runtime Fabric customers can now send logs, metrics, and metering data to Anypoint Monitoring again. We reverted a recent configuration change, restoring service. Customers who upgraded before the fix should restart their applications to restore monitoring data. Applications continued to run throughout. We apologize for how this incident affected you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.

      Salesforce ↗
    2. 11-11-2026 03:48
      mule Soft Feature Degradation (20004590)

      We're aware of an issue impacting Runtime Fabric customers who manually upgrade their applications. Affected applications can't send logs, metrics, or metering data to Anypoint Monitoring, but the applications continue to run. We're working to revert a recent change to all affected regions. Customers who upgraded will need to restart the application once the roll back has completed. We'll provide an update in 30 minutes or sooner if additional information becomes available.

      Salesforce ↗

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