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Updates (4)

11-11-2026 22:15
heroku Service Degradation (20004591)
Beginning at 15:30 UTC and continuing until 20:31 UTC on November 11, 2026, Private Spaces customers in the Tokyo region may have been unable to restart dynos or scale up due to an issue with an upstream cloud provider. Running dynos were not impacted. The issue has been resolved and the service is operating normally.
Salesforce ↗
11-11-2026 21:18
heroku Service Degradation (20004591)
We are continuing to monitor a service degradation impacting Private Spaces in the Tokyo region due to an issue with an upstream cloud provider. The provider reports continued progress toward recovery, but some customers may still experience failures when restarting dynos or scaling up. Running dynos are not expected to be impacted. We'll provide an update in 60 minutes or sooner if additional information becomes available.
Salesforce ↗
11-11-2026 20:17
heroku Service Degradation (20004591)
We are continuing to monitor a service degradation impacting Private Spaces in the Tokyo region due to an issue with an upstream cloud provider. The provider is reporting partial recovery, but some customers may still be unable to restart dynos or scale up. Running dynos are not expected to be impacted. We'll provide an update in 60 minutes or sooner if additional information becomes available.
Salesforce ↗
11-11-2026 19:16
heroku Service Degradation (20004591)
We've identified a service degradation impacting Private Spaces in the Tokyo region due to an issue with an upstream cloud provider. Customers may be unable to restart dynos or scale up, because new instances can't boot. Running dynos are not expected to be impacted. We are working with the provider to monitor recovery. We'll provide an update in 60 minutes or sooner if additional information becomes available.
Salesforce ↗

What to do next

Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
Watch the provider going forward. Follow Salesforce's status feed →

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