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Shopify Admins are experiencing degraded performance

ResolvedminorUnverified reportSpecific component onlyFirst recorded update Sep 15, 2026, 09:49 AM · Resolved Sep 15, 2026, 01:24 PM

Between 9:19 – 13:20 UTC, we experienced user login issues which affected Admin, POS and support contact performance. A fix was implemented at 13:00 UTC which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.

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What visitors reported during this incident

No visitor reports were filed for this incident.

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Affected services

AdminPoint of SaleSupport

Timeline

No vendor updates were captured for this incident before it was resolved.

What to do next

  • Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
  • Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
  • Watch the provider going forward. Follow Shopify's status feed →

GlobalOutageMap aggregates publicly reported signals. We never claim authoritative status, always cross-check the provider's official channel before making business decisions.