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Active incidents
Tap for timeline & updatesShopify reliability
Over the last 90 days we logged 1 Shopify disruption, the longest lasting 11d 4h. Resolution times are based only on recorded start and recovery times, half are over within 1h 4m, so a hiccup right now is not unusual. Watch Shopify to get an email the moment a real outage starts and when it is fixed.
Incident history
- Resolved13d agoSome merchants encountering error messages when trying to login to their admins
- Resolved33d agoShop App, Shop Pay & Shop Pay Installments are unavailable
- Resolved33d agoSome customers experiencing issues with the Shop App
- Resolved37d agoShopify Admins are experiencing degraded performance
- Resolved46d agoSome merchants and buyers may encounter error messages with one or more of the following: storefronts, checkouts, admin
- Resolved55d agoChat support on Shopify Help Center is temporarily unavailable
- Resolved63d agoLive support unavailable for merchants
- Resolved68d agoShop Pay Installments has been temporarily disabled for US buyers
- Resolved70d agoNo installment options are available on Shop Pay checkouts in the US
- Resolved79d agoSearch API performance issues: Storefront Search, Catalog API and Shop App experiencing degraded functionality
- Resolved87d agoSome customers may experience issues when searching for products across storefronts
- Resolved91d agoSome Stripe Payment Checkouts may fail with a generic error when a credit card is used as an payment option across multiple shops.
- Resolved97d agoSome merchants and buyers may have encountered error messages with one or more of the following: storefronts, checkouts
- Resolved97d agoSome merchants and buyers may encounter error messages with one or more of the following: storefronts, checkouts
- Resolved103d agoSome merchants and customers experiencing issues accessing storefronts, admins
- Resolved104d agoCustom domain certificates are not being issued
- Resolved120d agoSome merchants may experience issues when accessing various areas of the platform
- Resolved133d agoSome merchants and customers may encounter errors when trying to process Shop Pay Installments payments
- Resolved140d agoSome merchants and customers may encounter issues with with one or more of the following: admins, checkouts, storefronts, Retail POS. Access to Support also impacted.
- Resolved484d agoShop Pay unavailable
- Resolved484d agoSome POS transactions are not completing on iOS devices Actions
- Resolved1318d agoSome Merchants are experiencing issues accessing Storefronts and Shopify Admins
- Resolved1457d agoSome merchants are encountering errors within their admin
- Resolved1584d agoWe are investigating an issue preventing web traffic to our servers
- Resolved1962d agoAssets not loading for some Shopify services
- Resolved2561d agoGoogle Shopping app not syncing
- Resolved2557d agoSMS messages for order confirmations not received or delayed
- Resolved2557d agoStorefront, Admin and Checkout down for some stores
- Resolved2556d agoThe Admin is not loading correctly for some stores
- Resolved2556d agoProblems logging into Shopify accounts
- Resolved2556d agoThemes not installing to some shops, problems with downloading shipping labels
- Resolved2555d agoPayment processing failures for merchants using PayPal Express
- Resolved2557d agoNetwork connectivity issues with some Wind 3, Fastweb and TIM customers from Italy
- Resolved2553d agoUPS shipping rates not available at checkout
- Resolved2549d agoInterruption in service on some stores
- Resolved2549d agoCustomers page not loading correctly for some stores
- Resolved2546d agoStorefront and checkouts down for some storefronts
- Resolved2546d agoAdmin not loading correctly for some stores
- Resolved2542d agoStorefront and checkout down for some shops
- Resolved2553d agoNetwork connectivity issues with some customers from Italy
- Resolved2542d agoSome stores unable to purchase DHL Express shipping labels.
- Resolved2540d agoUPS shipping rates not available at checkout
- Resolved2539d agoShopify storefronts/admins not accessible on some stores
- Resolved2537d agoOrder Printer, as well as Amazon and Google Shopping sales channels experiencing issues
- Resolved2535d agoAnalytics, metrics, reports and Flow delayed
- Resolved2534d agoSome stores unable to purchase UPS shipping labels.
- Resolved2534d agoUPS shipping rates not available at checkout
- Resolved2532d agoNo packing slips are being served
- Resolved2527d agoShopify storefronts not accessible on some stores
About Shopify
Shopify provides an e-commerce platform empowering businesses to create online stores and sell products. Its core offerings include website hosting, payment processing, marketing tools, and order management. While Shopify utilizes a globally distributed infrastructure, its datacenters are primarily located across North America, Europe, and Asia-Pacific regions, leveraging cloud providers. Consistent uptime is crucial for merchants, as any disruption directly impacts sales and customer trust.
Countries mentioned
Based on datacenter regions and country mentions in recent Shopify incidents.
Other payments incidents this week
Frequently asked questions
- Is Shopify down right now?
- Shopify reports normal operation. The latest official status check reports normal operation. Older unconfirmed records remain in the history below.
- How does GlobalOutageMap track Shopify?
- We follow the official status feed for Shopify and combine it with GlobalOutageMap monitoring, news coverage and reports from visitors.
- Where can I see Shopify's official status page?
- The official Shopify status page is at https://www.shopifystatus.com. We show it here alongside our own monitoring, visitor reports, history and alerts.
- How often does Shopify go down?
- We recorded 1 incident for Shopify in the past 12 months, 1 of them in the last 30 days. Typical recovery time is around 1h 4m.
- How do I get notified when Shopify goes down?
- Tap the Watch button on this page to add Shopify to your watchlist and get an email when a new incident is detected. Watching is free.