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Some merchants encountering error messages when trying to login to their admins

ResolvedminorOfficial source confirmedSpecific component onlyFirst recorded update Oct 8, 2026, 02:49 PM · Resolved Oct 8, 2026, 03:35 PM

The monitoring period for this issue has ended and no further impact has been observed.

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What visitors reported during this incident

No visitor reports were filed for this incident.

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Affected services

Admin

Updates (3)

  1. Oct 8, 2026, 03:35 PM
    Some merchants encountering error messages when trying to login to their admins

    The monitoring period for this issue has ended and no further impact has been observed.

    Shopify ↗
  2. Oct 8, 2026, 02:56 PM
    Some merchants encountering error messages when trying to login to their admins

    This issue has been resolved and is being monitored.

    Shopify ↗
  3. Oct 8, 2026, 02:49 PM
    Some merchants encountering error messages when trying to login to their admins

    Merchants may experience issues when trying to login to the Shopify admin. This includes a refresh authentication, or the ability to complete signup.

    Shopify ↗

What to do next

  • Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
  • Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
  • Watch the provider going forward. Follow Shopify's status feed →

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