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Shop App, Shop Pay & Shop Pay Installments are unavailable

ResolvedminorUnverified reportSpecific component onlyFirst recorded update Sep 18, 2026, 06:45 PM · Resolved Sep 18, 2026, 09:43 PM

Service has been restored for Shop App, shop.app web page, Shop Pay, Shop Pay Installments, Login with Shop, shipping label voids, shipment tracking updates, and tracking notifications. The monitoring period for this issue has ended and no further impact has been observed.

Shopify live status →

What visitors reported during this incident

No visitor reports were filed for this incident.

Having problems with Shopify now? Check the current status

Affected services

API & MobileAdminCheckout

Timeline

No vendor updates were captured for this incident before it was resolved.

What to do next

  • Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
  • Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
  • Watch the provider going forward. Follow Shopify's status feed →

GlobalOutageMap aggregates publicly reported signals. We never claim authoritative status, always cross-check the provider's official channel before making business decisions.