INC20000277

Updates (12)

1. Oct 15, 2026, 09:51 PM
   INC20000277

   Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. We're continuing our deployment of a secondary fix to restore the remaining task graph run history for the affected time period. If you experience additional issues or have questions, please open a support case via Snowflake Community or the Support page in Snowsight. Customer experience: Customers hosted in the affected region may have experienced intermittent issues with scheduled or manual tasks. Most tasks completed as expected, but some may have been marked as fail

   Snowflake ↗
2. Oct 15, 2026, 09:03 PM
   INC20000277

   Current status: The infrastructure restarts in the affected region are complete, and our monitoring indicates that the error leading to task failure has been resolved and previously affected tasks are now consistently running successfully. While the functional impact of the issue is resolved, we're deploying a secondary fix to restore the remaining task graph run history. Based on the nature of this activity, we expect this work will take an extended amount of time. Customer experience: While the functional impact regarding task failures or tasks silently succeeding is resolved, affected cus

   Snowflake ↗
3. Oct 15, 2026, 04:57 AM
   INC20000277

   Current status: The infrastructure restarts in the affected region are complete, and our monitoring indicates that the service is continuing to recover. Tasks that were scheduled before the restarts and haven't yet run afterward may be marked as failed the next time they run, even though they actually run successfully. We're preparing a fix to restore the task graph run history and resolve the remaining impact. We'll provide another update within 15 hours. Customer experience: Prior to the mitigation: Customers hosted in the affected region may have experienced intermittent issues with schedu

   Snowflake ↗
4. Oct 14, 2026, 09:47 PM
   INC20000277

   Current status: While the infrastructure restarts in the affected region are still in progress, our monitoring indicates that the service is gradually recovering and the majority of failed tasks are now succeeding after being restarted. We're continuing to monitor the affected infrastructure to confirm that the service fully recovers as expected, and we're working on restoring the task graph run history affected by the restarts to resolve the remaining impact. We'll provide another update within 8 hours. Customer experience: Prior to the mitigation: Customers hosted in the affected region may

   Snowflake ↗
5. Oct 14, 2026, 03:19 AM
   INC20000277

   Current status: We've modified our remediation approach. After further investigation, we've determined that restarting infrastructure in the affected region is the most effective way to restore normal task execution. The infrastructure restart effort is in progress, and we've observed a decrease in task failure rates on infrastructure that has been restarted. We're monitoring to confirm normal task execution is fully restored across all the infrastructure. As a side effect of the restarts, task graph run history from before the incident start time (10:58 UTC October 13, 2026) may currently be

   Snowflake ↗
6. Oct 13, 2026, 11:54 PM
   INC20000277

   Current status: We're continuing to develop the fix to restore the impacted task metadata. Once it's fully developed and validated, we'll begin deploying it to the affected region. While our remediation efforts are ongoing, before rerunning a task that's reported as failed, we recommend checking query history to confirm whether the task's query completed successfully. We'll provide another update within 4 hours. Customer experience: Customers hosted in the specified region may experience intermittent issues with scheduled or manual tasks. Most tasks complete as expected, but some may be mark

   Snowflake ↗
7. Oct 13, 2026, 09:47 PM
   INC20000277

   Current status: We're validating our fix to restore the impacted metadata and preparing to begin deployment to the affected region. We'll provide another update within 2 hours. While our remediation efforts are ongoing, before rerunning a task that's reported as failed, we recommend checking query history to confirm whether the task's query completed successfully. Customer experience: Customers hosted in the specified region may experience intermittent issues with scheduled or manual tasks. Most tasks complete as expected, but some may be marked as failed even though they ran successfully. A

   Snowflake ↗
8. Oct 13, 2026, 08:06 PM
   INC20000277

   Current status: We're continuing our development of the fix to restore the impacted metadata. We'll provide another update within 2 hours. While our remediation efforts are ongoing, before rerunning a task that's reported as failed, we recommend checking query history to confirm whether the task's query completed successfully. Customer experience: Customers hosted in the specified region may experience intermittent issues with scheduled or manual tasks. Most tasks complete as expected, but some may be marked as failed even though they ran successfully. A small number of tasks may remain in a

   Snowflake ↗
9. Oct 13, 2026, 06:36 PM
   INC20000277

   Current status: Our investigation indicates that the directory issue is limited to the records the metadata store keeps for task execution. We're developing a fix to restore the impacted metadata and resolve the impact; however, due to the complexity of the issue, we expect this will take an extended amount of time. Once complete, we'll proceed with deploying the fix as a potential mitigation. We'll provide another update within 2 hours. Customer experience: Customers hosted in the specified region may experience intermittent issues with scheduled or manual tasks. Most tasks complete as expec

   Snowflake ↗
10. Oct 13, 2026, 05:38 PM
    INC20000277

    Current status: We've determined that a directory issue within the components of the metadata store responsible for facilitating the impacted tasks is preventing some task records from being read consistently, which is causing the task failures. We're working to identify the origin of the directory issue to assist us in restoring normal task execution. We'll provide another update within 1 hour. Customer experience: Customers hosted in the specified region may experience intermittent issues with scheduled or manual tasks. Most tasks complete as expected, but some may be marked as failed even

    Snowflake ↗
11. Oct 13, 2026, 04:40 PM
    INC20000277

    Current status: Our investigation has identified that tasks appear to be failing due to an a potential issue with a backend record lookup on the metadata database layer, and we're working to determine what's causing these records to return null and result in task failures. We'll provide another update within 1 hour. Customer experience: Customers hosted in the specified region may experience failures when executing scheduled or manual tasks. Tasks may be marked as failed even though the underlying query completed successfully, or may fail to initiate. Affected users may see an "Unexpected exc

    Snowflake ↗
12. Oct 13, 2026, 03:53 PM
    INC20000277

    Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 1 hour. Customer experience: Customers hosted in the specified regions may be unable to execute scheduled or manual tasks. Tasks may be stuck in a pending state or fail to initiate, and affected users may see an "Unexpected exception during task dispatch" message or similar error messages.

    Snowflake ↗