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INC20000139

ResolvedminorOfficial source confirmedSpecific component onlyFirst recorded update Aug 5, 2026, 02:41 PM · Resolved Aug 5, 2026, 03:49 PM

Snowflake Engineering has completed the postmortem of this service incident. A detailed Root Cause Analysis \(RCA\) is available on the Snowflake Community site: [https://community.snowflake.com/s/article/INC20000139](https://community.snowflake.com/s/article/INC20000139)

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What visitors reported during this incident

No visitor reports were filed for this incident.

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Affected services

AI and ML

Updates (5)

  1. Aug 14, 2026, 06:58 AM
    INC20000139

    Snowflake Engineering has completed the postmortem of this service incident. A detailed Root Cause Analysis \(RCA\) is available on the Snowflake Community site: [https://community.snowflake.com/s/article/INC20000139](https://community.snowflake.com/s/article/INC20000139)

    Snowflake ↗
  2. Aug 5, 2026, 03:49 PM
    INC20000139

    Current status: We've confirmed that this issue has been resolved, and we have monitored the environment to confirm that the affected functionality is now working as expected. If you experience additional issues or have questions, please open a support case via Snowflake Community or the Support page in Snowsight. Customer experience: Customers hosted in the specified region may have been intermittently unable to use CoCo services through Snowsight. Users may have seen an "Internal Server Error" when interacting with the service. All other Snowflake features were not impacted. Incident start

    Snowflake ↗
  3. Aug 5, 2026, 03:14 PM
    INC20000139

    Current status: We've completed implementing our fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly. We'll provide another update within 60 minutes. Customer experience: Customers hosted in the specified region may have been intermittently unable to use CoCo services through Snowsight. Users may have received an "Internal Server Error" when interacting with the service. All other Snowflake features were not impacted. Incident start time: 11:40 UTC August 05, 2026 Incident end time: 15:00 UTC August 05, 2026 Prelimina

    Snowflake ↗
  4. Aug 5, 2026, 03:00 PM
    INC20000139

    Current status: We've identified an issue with the underlying infrastructure supporting CoCo services, and we're implementing a fix to restore service. We'll provide another update within 30 minutes. Customer experience: Customers hosted in the specified region may be unable to use CoCo services through Snowsight. Users may receive an "Internal Server Error" when interacting with the service. All other Snowflake features are not impacted. ETA: Our current estimate is that service will be restored within 30 minutes. Incident start time: 11:40 UTC August 05, 2026 Preliminary root cause: An u

    Snowflake ↗
  5. Aug 5, 2026, 02:41 PM
    INC20000139

    Current status: We're continuing to investigate the issue with Snowflake Data Cloud. We're investigating a portion of infrastructure that appears unhealthy to develop a mitigation plan. We'll provide another update within 1 hour. Customer experience: Customers hosted in the specified regions may be experiencing issues using CoCo through Snowsight. Users may receive an "Internal Server Error," when interacting with the service.

    Snowflake ↗

What to do next

  • Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
  • Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
  • Watch the provider going forward. Follow Snowflake's status feed →

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