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New Payment Methods Cannot Be Saved

ResolvedmajorOfficial source confirmedSpecific component onlyFirst recorded update Apr 21, 2026, 05:21 PM · Resolved Apr 21, 2026, 06:41 PM

This incident has been resolved.

What visitors reported during this incident

No visitor reports were filed for this incident.

Having problems with Squarespace now? Check the current status

Affected services

Accounts & Billing

Updates (4)

  1. Apr 21, 2026, 06:41 PM
    New Payment Methods Cannot Be Saved

    This incident has been resolved.

    Squarespace ↗
  2. Apr 21, 2026, 06:13 PM
    New Payment Methods Cannot Be Saved

    Issue has been mitigated and we are monitoring the fix.

    Squarespace ↗
  3. Apr 21, 2026, 05:38 PM
    New Payment Methods Cannot Be Saved

    We are continuing to investigate this issue.

    Squarespace ↗
  4. Apr 21, 2026, 05:21 PM
    New Payment Methods Cannot Be Saved

    We’re investigating issues with new payment details being saved.

    Squarespace ↗

What to do next

  • Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
  • Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
  • Watch the provider going forward. Follow Squarespace's status feed →

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