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Acuity Scheduling / Appointment Types not loading for some users

ResolvedmajorOfficial source confirmedFirst recorded update Oct 1, 2025, 04:48 PM · Resolved Oct 1, 2025, 04:58 PM

The issue has been resolved.

What visitors reported during this incident

No visitor reports were filed for this incident.

Having problems with Squarespace now? Check the current status

Updates (3)

  1. Oct 1, 2025, 04:58 PM
    Acuity Scheduling / Appointment Types not loading for some users

    The issue has been resolved.

    Squarespace ↗
  2. Oct 1, 2025, 04:51 PM
    Acuity Scheduling / Appointment Types not loading for some users

    A fix has been implemented, and we are monitoring the results.

    Squarespace ↗
  3. Oct 1, 2025, 04:48 PM
    Acuity Scheduling / Appointment Types not loading for some users

    We are currently investigating the issue.

    Squarespace ↗

What to do next

  • Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
  • Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
  • Watch the provider going forward. Follow Squarespace's status feed →

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