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Unable to create new sites and purchase or modify non-website subscriptions

ResolvedcriticalOfficial source confirmedSpecific component onlyFirst recorded update Apr 28, 2026, 10:17 AM · Resolved Apr 28, 2026, 11:48 AM

This incident has been resolved.

What visitors reported during this incident

No visitor reports were filed for this incident.

Having problems with Squarespace now? Check the current status

Affected services

Site Editing

Updates (4)

  1. Apr 28, 2026, 11:48 AM
    Unable to create new sites and purchase or modify non-website subscriptions

    This incident has been resolved.

    Squarespace ↗
  2. Apr 28, 2026, 11:43 AM
    Unable to create new sites and purchase or modify non-website subscriptions

    A fix has been implemented and we are monitoring the results.

    Squarespace ↗
  3. Apr 28, 2026, 11:31 AM
    Unable to create new sites and purchase or modify non-website subscriptions

    The issue has been identified and a fix has been implemented.

    Squarespace ↗
  4. Apr 28, 2026, 10:17 AM
    Unable to create new sites and purchase or modify non-website subscriptions

    This might include: - Not being able to create a new website using template store / blank template. - Not being able to register a new domain name. - Not being able to purchase or modify subscriptions.

    Squarespace ↗

What to do next

  • Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
  • Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
  • Watch the provider going forward. Follow Squarespace's status feed →

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