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Acuity Scheduling / 500 error

ResolvedcriticalOfficial source confirmedFirst recorded update Sep 23, 2025, 02:55 PM · Resolved Sep 23, 2025, 03:24 PM

The incident has been resolved.

What visitors reported during this incident

No visitor reports were filed for this incident.

Having problems with Squarespace now? Check the current status

Updates (3)

  1. Sep 23, 2025, 03:24 PM
    Acuity Scheduling / 500 error

    The incident has been resolved.

    Squarespace ↗
  2. Sep 23, 2025, 03:02 PM
    Acuity Scheduling / 500 error

    A fix has been implemented and we are monitoring the results.

    Squarespace ↗
  3. Sep 23, 2025, 02:55 PM
    Acuity Scheduling / 500 error

    We are currently experiencing a service disruption. Our Engineering team is working to identify the root cause and implement a solution. We will provide an update as soon as possible.

    Squarespace ↗

What to do next

  • Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
  • Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
  • Watch the provider going forward. Follow Squarespace's status feed →

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