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Clients are unable to redeem coupons at checkout on the Acuity Client Scheduling Page

ResolvedminorOfficial source confirmedSpecific component onlyFirst recorded update Nov 20, 2025, 06:02 PM · Resolved Nov 20, 2025, 06:16 PM

This incident has been resolved.

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What visitors reported during this incident

No visitor reports were filed for this incident.

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Affected services

Acuity Scheduling

Updates (3)

  1. Nov 20, 2025, 06:16 PM
    Clients are unable to redeem coupons at checkout on the Acuity Client Scheduling Page

    This incident has been resolved.

    Squarespace ↗
  2. Nov 20, 2025, 06:14 PM
    Clients are unable to redeem coupons at checkout on the Acuity Client Scheduling Page

    A fix has been implemented and we are monitoring the results.

    Squarespace ↗
  3. Nov 20, 2025, 06:02 PM
    Clients are unable to redeem coupons at checkout on the Acuity Client Scheduling Page

    We are currently investigating this issue.

    Squarespace ↗

What to do next

  • Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
  • Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
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