What visitors reported during this incident

No visitor reports were filed for this incident.

Having problems with Squarespace now? Check the current status

Affected services

Acuity Scheduling

Updates (4)

Sep 23, 2025, 10:03 PM
Acuity Scheduling / Clients unable to process payments using Square
This incident has been resolved.
Squarespace ↗
Sep 23, 2025, 09:30 PM
Acuity Scheduling / Clients unable to process payments using Square
A fix has been implemented and we are monitoring the results.
Squarespace ↗
Sep 23, 2025, 08:25 PM
Acuity Scheduling / Clients unable to process payments using Square
The issue has been identified and a fix is being implemented.
Squarespace ↗
Sep 23, 2025, 08:16 PM
Acuity Scheduling / Clients unable to process payments using Square
Customers may see error messages when processing payments while using the Square payment processor. We are currently investigating this issue.
Squarespace ↗

What to do next

Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
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