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Squarespace

Acuity Scheduling / Slow loading or 500 errors

ResolvedmajorOfficial source confirmedSpecific component onlyFirst recorded update Oct 29, 2025, 05:40 PM · Resolved Oct 29, 2025, 09:31 PM

This incident has been resolved.

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What visitors reported during this incident

No visitor reports were filed for this incident.

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Affected services

Acuity Scheduling

Updates (2)

  1. Oct 29, 2025, 09:31 PM
    Acuity Scheduling / Slow loading or 500 errors

    This incident has been resolved.

    Squarespace ↗
  2. Oct 29, 2025, 05:40 PM
    Acuity Scheduling / Slow loading or 500 errors

    Some customers may experience slow loading or 500 errors when logging in or taking actions in Acuity.

    Squarespace ↗

What to do next

  • Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
  • Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
  • Watch the provider going forward. Follow Squarespace's status feed →

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