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Stripe Support Systems issue

ResolvedminorOfficial source confirmedSpecific component onlyFirst recorded update Sep 16, 2026, 10:05 AM · Resolved Sep 16, 2026, 05:09 PM

The partner issue affecting our support systems has been resolved. Stripe's live support channels have been restored and are operating normally. This issue has been resolved.

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What visitors reported during this incident

No visitor reports were filed for this incident.

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Affected services

Stripe core components

Updates (2)

  1. Sep 16, 2026, 05:09 PM
    Stripe Support Systems issue

    The partner issue affecting our support systems has been resolved. Stripe's live support channels have been restored and are operating normally. This issue has been resolved.

    Stripe ↗
  2. Sep 16, 2026, 10:05 AM
    Stripe Support Systems issue

    We're currently investigating issues with our support systems due to a downstream partner issue. We've currently disabled live support channels and are monitoring the affected service provider. We will provide further updates once we have observed recovery.

    Stripe ↗

What to do next

  • Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
  • Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
  • Watch the provider going forward. Follow Stripe's status feed →

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