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Error responses across multiple Cloud products

ResolvedminorOfficial source confirmedGlobal service disruptionFirst recorded update Jun 3, 2024, 11:11 PM · Resolved Jun 4, 2024, 12:31 AM

### Summary On June 3rd, between 09:43pm and 10:58 pm UTC, Atlassian customers using multiple product\(s\) were unable to access their services. The event was triggered by a change to the infrastructure API Gateway, which is responsible for routing the traffic to the correct application backends. The incident was detected by the automated monitoring system within five minutes and mitigated by correcting a faulty release feature flag, which put Atlassian systems into a known good state. The first communications were published on the Statuspage at 11:11pm UTC. The total time to resolution...

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Updates (3)

  1. Jun 11, 2024, 12:57 AM
    Error responses across multiple Cloud products

    ### Summary On June 3rd, between 09:43pm and 10:58 pm UTC, Atlassian customers using multiple product\(s\) were unable to access their services. The event was triggered by a change to the infrastructure API Gateway, which is responsible for routing the traffic to the correct application backends. The incident was detected by the automated monitoring system within five minutes and mitigated by correcting a faulty release feature flag, which put Atlassian systems into a known good state. The first communications were published on the Statuspage at 11:11pm UTC. The total time to resolution was

    Trello ↗
  2. Jun 4, 2024, 12:31 AM
    Error responses across multiple Cloud products

    Between 22:18 UTC to 22:56 UTC, we experienced errors for multiple Cloud products. The issue has been resolved and the service is operating normally.

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  3. Jun 3, 2024, 11:11 PM
    Error responses across multiple Cloud products

    We are investigating an issue with error responses for some Cloud customers across multiple products. We have identified the root cause and expect recovery shortly.

    Trello ↗

What to do next

  • Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
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  • Watch the provider going forward. Follow Trello's status feed →

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