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Boards are demonstrating slow performance for Workspace Guests

ResolvedminorOfficial source confirmedSpecific component onlyFirst recorded update Oct 14, 2024, 06:43 PM · Resolved Oct 15, 2024, 10:25 PM

On October 15th, we identified that some boards were performing slowly for Workspace Guests. A fix has been released to all affected users, and the slow performance issue is fixed. No further impact has been observed.

Trello live status →

What visitors reported during this incident

No visitor reports were filed for this incident.

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Affected services

Trello.comAPI

Updates (8)

  1. Oct 15, 2024, 10:25 PM
    Boards are demonstrating slow performance for Workspace Guests

    On October 15th, we identified that some boards were performing slowly for Workspace Guests. A fix has been released to all affected users, and the slow performance issue is fixed. No further impact has been observed.

    Trello ↗
  2. Oct 15, 2024, 09:48 PM
    Boards are demonstrating slow performance for Workspace Guests

    On October 15th, we identified that some boards were performing slowly for Workspace Guests. We have taken action to mitigate this issue and we will continue to monitor for the next 30 minutes before marking the incident as resolved.

    Trello ↗
  3. Oct 15, 2024, 09:08 PM
    Boards are demonstrating slow performance for Workspace Guests

    We've identified the issue that caused the issue for slow performance for boards when loading them and opening cards for Workspace Guests, and we're now working on a fix for the problem and will provide a new update here soon.

    Trello ↗
  4. Oct 15, 2024, 04:58 PM
    Boards are demonstrating slow performance for Workspace Guests

    We’re continuing to investigating issues with boards that are experiencing slow performance when loading them and opening cards for Workspace Guests, and we will provide updates here soon

    Trello ↗
  5. Oct 15, 2024, 02:56 PM
    Boards are demonstrating slow performance for Workspace Guests

    We are continuing to investigate issues with some large boards that are experiencing poor performance when loading them and opening cards, and will provide updates as we learn more.

    Trello ↗
  6. Oct 14, 2024, 09:12 PM
    Boards are demonstrating slow performance for Workspace Guests

    We are continuing to investigate issues with some large boards that are experiencing poor performance when loading them and opening cards, and will provide updates as we learn more.

    Trello ↗
  7. Oct 14, 2024, 07:23 PM
    Boards are demonstrating slow performance for Workspace Guests

    We are continuing to investigate issues with some large boards that are experiencing poor performance when loading them and opening cards, and will provide updates as we learn more.

    Trello ↗
  8. Oct 14, 2024, 06:43 PM
    Boards are demonstrating slow performance for Workspace Guests

    We are investigating issues with some large boards that are experiencing poor performance when loading them and opening cards, and we will provide updates here soon.

    Trello ↗

What to do next

  • Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
  • Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
  • Watch the provider going forward. Follow Trello's status feed →

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