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Email to Board feature isn't working as expected for some customers

ResolvedminorOfficial source confirmedSpecific component onlyFirst recorded update Sep 25, 2024, 07:22 PM · Resolved Sep 25, 2024, 09:32 PM

On September 25th, we identified a temporary outage with the Email-to-Board feature. The affected feature is now back online, and no further impact has been observed.

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What visitors reported during this incident

No visitor reports were filed for this incident.

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Affected services

Trello.comAPI

Updates (5)

  1. Sep 25, 2024, 09:32 PM
    Email to Board feature isn't working as expected for some customers

    On September 25th, we identified a temporary outage with the Email-to-Board feature. The affected feature is now back online, and no further impact has been observed.

    Trello ↗
  2. Sep 25, 2024, 08:53 PM
    Email to Board feature isn't working as expected for some customers

    On Sept 25 we identified that our email-to-board feature was failing for some users. We have taken action to mitigate this issue and we will continue to monitor for the next 30 minutes before marking the incident as resolved.

    Trello ↗
  3. Sep 25, 2024, 07:58 PM
    Email to Board feature isn't working as expected for some customers

    We've identified the issue that caused the issues with the Email-to-Board feature not working correctly, and we're now working on a fix for the problem and will provide a new update here soon.

    Trello ↗
  4. Sep 25, 2024, 07:51 PM
    Email to Board feature isn't working as expected for some customers

    We are continuing to investigate issues with Email-to-Board feature not working for some customers and will provide updates as we learn more.

    Trello ↗
  5. Sep 25, 2024, 07:22 PM
    Email to Board feature isn't working as expected for some customers

    We are investigating issues with Email-to-Board feature not working for some customers and will provide updates here soon.

    Trello ↗

What to do next

  • Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
  • Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
  • Watch the provider going forward. Follow Trello's status feed →

GlobalOutageMap aggregates publicly reported signals. We never claim authoritative status, always cross-check the provider's official channel before making business decisions.