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Users are experiencing reCaptcha errors while signing up

ResolvedcriticalOfficial source confirmedSpecific component onlyFirst recorded update Sep 12, 2024, 02:08 AM · Resolved Sep 12, 2024, 03:28 AM

This issue has been resolved.

Trello live status →

What visitors reported during this incident

No visitor reports were filed for this incident.

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Affected services

Trello.com

Updates (3)

  1. Sep 12, 2024, 03:28 AM
    Users are experiencing reCaptcha errors while signing up

    This issue has been resolved.

    Trello ↗
  2. Sep 12, 2024, 02:40 AM
    Users are experiencing reCaptcha errors while signing up

    We have identified the root cause and the issue appears to be resolved.

    Trello ↗
  3. Sep 12, 2024, 02:08 AM
    Users are experiencing reCaptcha errors while signing up

    Users attempting to sign up are encountering reCaptcha errors that are preventing a successful signup.

    Trello ↗

What to do next

  • Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
  • Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
  • Watch the provider going forward. Follow Trello's status feed →

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