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Intermittent error accessing content

ResolvedmajorOfficial source confirmedSpecific component onlyFirst recorded update Jun 21, 2024, 12:18 AM · Resolved Jun 21, 2024, 02:47 AM

Between 2024-06-20 22:04 UTC to 2024-06-20 22:28 UTC, we experienced intermittent issue for users to access the services for some Atlassian Cloud customers. The issue has been resolved and the service is operating normally.

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Affected services

Trello.com

Updates (3)

  1. Jun 21, 2024, 02:47 AM
    Intermittent error accessing content

    Between 2024-06-20 22:04 UTC to 2024-06-20 22:28 UTC, we experienced intermittent issue for users to access the services for some Atlassian Cloud customers. The issue has been resolved and the service is operating normally.

    Trello ↗
  2. Jun 21, 2024, 01:31 AM
    Intermittent error accessing content

    We have identified the root cause of the intermittent errors and have mitigated the problem. We are now monitoring closely.

    Trello ↗
  3. Jun 21, 2024, 12:18 AM
    Intermittent error accessing content

    We are investigating an intermittent issue with accessing Atlassian Cloud services that is impacting some Atlassian Cloud customers. We will provide more details once we identify the root cause.

    Trello ↗

What to do next

  • Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
  • Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
  • Watch the provider going forward. Follow Trello's status feed →

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