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Some users may experience delays in receiving email notifications

ResolvedminorOfficial source confirmedFirst recorded update Jul 10, 2024, 12:49 AM · Resolved Jul 10, 2024, 08:54 AM

Between 12:00am 9th July to 08:00am 10th July, we experienced email deliverability issues for some recipient domains for Confluence, Jira Work Management, Jira Service Management, Jira, Trello, Atlassian Bitbucket, and Jira Product Discovery. The issue has been resolved and future emails will flow normally.

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What visitors reported during this incident

No visitor reports were filed for this incident.

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Updates (3)

  1. Jul 10, 2024, 08:54 AM
    Some users may experience delays in receiving email notifications

    Between 12:00am 9th July to 08:00am 10th July, we experienced email deliverability issues for some recipient domains for Confluence, Jira Work Management, Jira Service Management, Jira, Trello, Atlassian Bitbucket, and Jira Product Discovery. The issue has been resolved and future emails will flow normally.

    Trello ↗
  2. Jul 10, 2024, 01:06 AM
    Some users may experience delays in receiving email notifications

    We continue to work on resolving the Email Notifications for Confluence, Jira Work Management, Jira Service Management, Jira, Trello, Atlassian Bitbucket, and Jira Product Discovery. We have identified the root cause.

    Trello ↗
  3. Jul 10, 2024, 12:49 AM
    Some users may experience delays in receiving email notifications

    We are investigating reports of intermittent errors whilst sending Email Notifications for Confluence, Jira Work Management, Jira Service Management, Jira, Trello, and Jira Product Discovery Cloud customers. We will provide more details once we identify the root cause.

    Trello ↗

What to do next

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  • Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
  • Watch the provider going forward. Follow Trello's status feed →

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