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Customers may experience delays receiving emails

ResolvedminorOfficial source confirmedSpecific component onlyFirst recorded update Jun 4, 2025, 05:17 PM · Resolved Jun 5, 2025, 12:59 AM

Between 2025-06-04 14:11 UTC to 20:18 UTC, we experienced delays in delivering emails for Confluence, Jira Work Management, Jira Service Management, Jira, Trello, Atlassian Bitbucket, Guard, Jira Align, Jira Product Discovery, Atlas, Compass. The issue has been resolved and the service is operating normally.

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What visitors reported during this incident

No visitor reports were filed for this incident.

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Affected services

Trello.comAPIAtlassian Support Knowledge BaseAtlassian Support TicketingAtlassian Support - Support Portal

Updates (2)

  1. Jun 4, 2025, 05:59 PM
    Customers may experience delays receiving emails

    Between 2025-06-04 14:11 UTC to 20:18 UTC, we experienced delays in delivering emails for Confluence, Jira Work Management, Jira Service Management, Jira, Trello, Atlassian Bitbucket, Guard, Jira Align, Jira Product Discovery, Atlas, Compass. The issue has been resolved and the service is operating normally.

    Trello ↗
  2. Jun 4, 2025, 05:17 PM
    Customers may experience delays receiving emails

    We were experiencing cases of degraded performance for outgoing emails from Confluence, Jira Work Management, Jira Service Management, Jira, Trello, Atlassian Bitbucket, Guard, Jira Align, Jira Product Discovery, Atlas and Compass Cloud customers. The system is recovering and mail is being processed normally as of 16:45 UTC. We will continue to monitor system performance and will provide more details within the next hour.

    Trello ↗

What to do next

  • Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
  • Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
  • Watch the provider going forward. Follow Trello's status feed →

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