GlobalOutageMap
← Live dashboard
Trello logoTrello

Trello is slow or unavailable

ResolvedcriticalOfficial source confirmedSpecific component onlyFirst recorded update Feb 13, 2024, 08:57 AM · Resolved Feb 13, 2024, 11:46 AM

### Summary On Feb. 13, 2024, between 8:00 AM and 11:34 AM UTC, Trello experienced severely degraded performance appearing as a full or partial outage to Atlassian customers. The event was triggered by a buildup of long-running queries against our database, leading to slowed API response times and causing Trello to be degraded or unavailable for users. The root cause of the incident was identified as a compression change in our database deployed approximately 11 hours earlier during a low-traffic period. As European customers came online, traffic started increasing, resulting in a buildup...

Trello live status →

What visitors reported during this incident

No visitor reports were filed for this incident.

Having problems with Trello now? Check the current status

Affected services

Trello.comAPI

Updates (7)

  1. Feb 23, 2024, 06:01 PM
    Trello is slow or unavailable

    ### Summary On Feb. 13, 2024, between 8:00 AM and 11:34 AM UTC, Trello experienced severely degraded performance appearing as a full or partial outage to Atlassian customers. The event was triggered by a buildup of long-running queries against our database, leading to slowed API response times and causing Trello to be degraded or unavailable for users. The root cause of the incident was identified as a compression change in our database deployed approximately 11 hours earlier during a low-traffic period. As European customers came online, traffic started increasing, resulting in a buildup of

    Trello ↗
  2. Feb 13, 2024, 11:46 AM
    Trello is slow or unavailable

    Trello is now available. Thank you for your patience.

    Trello ↗
  3. Feb 13, 2024, 11:40 AM
    Trello is slow or unavailable

    We've identified an issue that was causing slowness in Trello and put a fix in place. We're seeing things improving for all our customers and we'll keep monitoring this latest fix for now. Once again, we appreciate your understanding!

    Trello ↗
  4. Feb 13, 2024, 11:03 AM
    Trello is slow or unavailable

    Our team is still looking into the issue causing Trello to be slow or unavailable. Thank you for your understanding, we're working to have Trello back up and running as quickly as possible.

    Trello ↗
  5. Feb 13, 2024, 10:12 AM
    Trello is slow or unavailable

    We're still investigating the root cause of this problem, and a new update will be shared soon! Thanks for your patience!

    Trello ↗
  6. Feb 13, 2024, 09:30 AM
    Trello is slow or unavailable

    Our team is still investigating the issue that's causing Trello to be slow or unavailable, and working to bring Trello back up to speed as quickly as possible. Thanks for your patience and understanding!

    Trello ↗
  7. Feb 13, 2024, 08:57 AM
    Trello is slow or unavailable

    We've noticed that Trello is responding slowly. This will be present in both the web and mobile apps. Our engineering team is actively investigating this incident and working to bring Trello back up to speed as quickly as possible. We'll keep you posted with further updates on this page.

    Trello ↗

What to do next

  • Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
  • Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
  • Watch the provider going forward. Follow Trello's status feed →

GlobalOutageMap aggregates publicly reported signals. We never claim authoritative status, always cross-check the provider's official channel before making business decisions.