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Egress connectivity timing out

ResolvedminorOfficial source confirmedFirst recorded update Dec 4, 2023, 04:33 PM · Resolved Dec 4, 2023, 05:15 PM

The systems are stable after the fix and monitoring for a specified duration

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Updates (5)

  1. Dec 4, 2023, 05:15 PM
    Egress connectivity timing out

    The systems are stable after the fix and monitoring for a specified duration

    Trello ↗
  2. Dec 4, 2023, 04:59 PM
    Egress connectivity timing out

    The issue was identified and a fix implemented. We are monitoring currently.

    Trello ↗
  3. Dec 4, 2023, 04:54 PM
    Egress connectivity timing out

    We are currently investigating an incident that result in outbound connections from Atlassian cloud in us-east-1 intermittently timing out. This affects Jira, Trello, Confluence, Ecosystem products. The features affected for these products are those that require opening a connection from Atlassian Cloud to public endpoints on the Internet

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  4. Dec 4, 2023, 04:43 PM
    Egress connectivity timing out

    Including Atlassian Developer

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  5. Dec 4, 2023, 04:33 PM
    Egress connectivity timing out

    We are currently investigating an incident that result in connection time outs on service egress proxy. This affects Jira, JSM, Confluence, BitBucket, Trello, Ecosystem products. The features affected for these products are those that require a connection to service egress.

    Trello ↗

What to do next

  • Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
  • Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
  • Watch the provider going forward. Follow Trello's status feed →

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