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Multiple Atlassian services experiencing degraded performance

ResolvedmajorOfficial source confirmedGlobal service disruptionFirst recorded update Nov 21, 2025, 02:55 PM · Resolved Nov 21, 2025, 04:49 PM

### Summary On November 21, 2025, between 13:44 and 15:16 UTC, Trello customers were intermittently unable to view and update data on their boards. Customers also may have experienced issues authenticating with Atlassian products, and creating new GitHub and Slack integrations. The event was triggered by a bug encountered in the software running our edge proxy fleet, which proxies customer traffic to Atlassian cloud services. The changes included the migration of our edge proxy fleet to hosts running an ARM CPU architecture, rather than the AMD64 CPU architecture they had previously been...

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What visitors reported during this incident

No visitor reports were filed for this incident.

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Affected services

Trello.comAPIAtlassian Support Knowledge BaseAtlassian Support TicketingAtlassian Support - Support Portal

Updates (5)

  1. Dec 8, 2025, 05:12 AM
    Multiple Atlassian services experiencing degraded performance

    ### Summary On November 21, 2025, between 13:44 and 15:16 UTC, Trello customers were intermittently unable to view and update data on their boards. Customers also may have experienced issues authenticating with Atlassian products, and creating new GitHub and Slack integrations. The event was triggered by a bug encountered in the software running our edge proxy fleet, which proxies customer traffic to Atlassian cloud services. The changes included the migration of our edge proxy fleet to hosts running an ARM CPU architecture, rather than the AMD64 CPU architecture they had previously been run

    Trello ↗
  2. Nov 21, 2025, 04:49 PM
    Multiple Atlassian services experiencing degraded performance

    The Trello performance degradation has been resolved. Also, some intermittent errors on some of our other products, has also now been resolved. The issue has now been resolved, and the service is operating normally for all affected customers.

    Trello ↗
  3. Nov 21, 2025, 04:14 PM
    Multiple Atlassian services experiencing degraded performance

    The Trello performance degradation affecting some customers has been resolved. A subset of customers may have experienced intermittent errors on some of our other products, but these should also now be resolved too. We'll continue to monitor closely to confirm stability.

    Trello ↗
  4. Nov 21, 2025, 03:30 PM
    Multiple Atlassian services experiencing degraded performance

    Multiple Atlassian services are experiencing degraded performance. We are investigating and will provide an update within the hour.

    Trello ↗
  5. Nov 21, 2025, 02:55 PM
    Multiple Atlassian services experiencing degraded performance

    Multiple Atlassian services are seeing outages and we are investigating the same. We shall keep you posted on the progress in 60 minutes, if not sooner

    Trello ↗

What to do next

  • Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
  • Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
  • Watch the provider going forward. Follow Trello's status feed →

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