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RESOLVED: Some User Were Unable to Access Live Sites in Brazil

ResolvedmajorOfficial source confirmedSpecific component onlyFirst recorded update Aug 14, 2025, 12:01 AM · Resolved Aug 14, 2025, 03:27 AM

The site loading issue affecting users in Brazil is now resolved. The issue was caused by problems with 3rd party Tier 2 Latin American ISP provders. Sites are now loading normally, the issue was fixed by the 3rd party provider. No further action is required. We will continue monitoring to ensure stability.

Wix live status →

What visitors reported during this incident

No visitor reports were filed for this incident.

Having problems with Wix now? Check the current status

Affected services

Site Loading

Updates (16)

  1. Aug 14, 2025, 03:27 AM
    RESOLVED: Some User Were Unable to Access Live Sites in Brazil

    The site loading issue affecting users in Brazil is now resolved. The issue was caused by problems with 3rd party Tier 2 Latin American ISP provders. Sites are now loading normally, the issue was fixed by the 3rd party provider. No further action is required. We will continue monitoring to ensure stability.

    Wix ↗
  2. Aug 14, 2025, 02:47 AM
    RESOLVED: Some User Were Unable to Access Live Sites in Brazil

    The issue affecting site loading in Brazil appears to have resolved itself. Sites are now loading normally. We will continue monitoring for the next 15 minutes before closing the incident.

    Wix ↗
  3. Aug 14, 2025, 02:22 AM
    RESOLVED: Some User Were Unable to Access Live Sites in Brazil

    We are still investigating this issue on our end. As a possible workaround: Try typing the full site address including: "https://www" or "www"

    Wix ↗
  4. Aug 14, 2025, 01:50 AM
    RESOLVED: Some User Were Unable to Access Live Sites in Brazil

    We are still investigating this issue on our end. As a possible workaround: Try typing the full site address including: "https://www" Please still check with your ISPs to ensure you are not being blocked.

    Wix ↗
  5. Aug 14, 2025, 01:41 AM
    RESOLVED: Some User Were Unable to Access Live Sites in Brazil

    We are still investigating this issue on our end. As a possible workaround: Try typing the full site address including: "https://www" Please still check with your ISPs to ensure you are not being blocked.

    Wix ↗
  6. Aug 14, 2025, 01:25 AM
    RESOLVED: Some User Were Unable to Access Live Sites in Brazil

    We are still investigating this issue on our end. As a possible workaround: Try typing the full site address including: "https://www" Please still check with your ISPs to ensure you are not being blocked.

    Wix ↗
  7. Aug 14, 2025, 01:13 AM
    RESOLVED: Some User Were Unable to Access Live Sites in Brazil

    We are still investigating this issue on our end. As a possible workaround: Try typing the full site address including: "https://www" Please still check with your ISPs to ensure you are not being blocked.

    Wix ↗
  8. Aug 14, 2025, 01:05 AM
    RESOLVED: Some User Were Unable to Access Live Sites in Brazil

    We are still investigating this issue on our end. If you are affected, please contact your ISP and confirm if they are not blocking access.

    Wix ↗
  9. Aug 14, 2025, 12:55 AM
    RESOLVED: Some User Were Unable to Access Live Sites in Brazil

    We are still investigating this issue on our end. If you are affected, please contact your ISP and confirm if they are not blocking access.

    Wix ↗
  10. Aug 14, 2025, 12:48 AM
    RESOLVED: Some User Were Unable to Access Live Sites in Brazil

    We are investigating this issue. This seems to be affecting users on Vivo and Claro NET primarily. If you are affected, please contact your ISP and confirm if they are not blocking access.

    Wix ↗
  11. Aug 14, 2025, 12:48 AM
    RESOLVED: Some User Were Unable to Access Live Sites in Brazil

    We are continuing to investigate this issue.

    Wix ↗
  12. Aug 14, 2025, 12:41 AM
    RESOLVED: Some User Were Unable to Access Live Sites in Brazil

    We are investigating this issue. This seems to be affecting users on Vivo and Claro NET primarily. If you are affected, please contact your ISP and confirm if they are not blocking access.

    Wix ↗
  13. Aug 14, 2025, 12:39 AM
    RESOLVED: Some User Were Unable to Access Live Sites in Brazil

    We are investigating this issue. This seems to be affecting users on Vivo and Claro NET primarily.

    Wix ↗
  14. Aug 14, 2025, 12:32 AM
    RESOLVED: Some User Were Unable to Access Live Sites in Brazil

    We are continuing to investigate this issue.

    Wix ↗
  15. Aug 14, 2025, 12:11 AM
    RESOLVED: Some User Were Unable to Access Live Sites in Brazil

    We are continuing to investigate this issue.

    Wix ↗
  16. Aug 14, 2025, 12:01 AM
    RESOLVED: Some User Were Unable to Access Live Sites in Brazil

    We are currently investigating this issue.

    Wix ↗

What to do next

  • Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
  • Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
  • Watch the provider going forward. Follow Wix's status feed →

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