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RESOLVED: Issue affecting multiple services

ResolvedminorOfficial source confirmedSpecific component onlyFirst recorded update Jul 7, 2026, 08:12 AM · Resolved Jul 7, 2026, 08:28 AM

On July 7th at 7:50 AM UTC, some users experienced issues loading the Wix Dashboard and Wix Editors. All functionality was fully restored within approximately 20 minutes. The root cause was an interaction between two events: a new automated database infrastructure optimization feature introduced on July 5th, and a routine planned traffic shift between data center regions carried out on the morning of July 7th. The new feature is designed to improve infrastructure efficiency by continuously monitoring database throughput usage and automatically adjusting capacity limits to reflect actual...

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Affected services

Wix StudioWix EditorMy SitesSite Loading

Updates (4)

  1. Jul 9, 2026, 12:09 PM
    RESOLVED: Issue affecting multiple services

    On July 7th at 7:50 AM UTC, some users experienced issues loading the Wix Dashboard and Wix Editors. All functionality was fully restored within approximately 20 minutes. The root cause was an interaction between two events: a new automated database infrastructure optimization feature introduced on July 5th, and a routine planned traffic shift between data center regions carried out on the morning of July 7th. The new feature is designed to improve infrastructure efficiency by continuously monitoring database throughput usage and automatically adjusting capacity limits to reflect actual dema

    Wix ↗
  2. Jul 7, 2026, 08:28 AM
    RESOLVED: Issue affecting multiple services

    This incident has been resolved.

    Wix ↗
  3. Jul 7, 2026, 08:20 AM
    RESOLVED: Issue affecting multiple services

    A fix has been implemented and we are monitoring the results.

    Wix ↗
  4. Jul 7, 2026, 08:12 AM
    RESOLVED: Issue affecting multiple services

    We are investigating issues with multiple services.

    Wix ↗

What to do next

  • Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
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