What visitors reported during this incident

No visitor reports were filed for this incident.

Having problems with Wix now? Check the current status

Affected services

Site Loading

Updates (5)

Aug 15, 2025, 02:53 AM
RESOLVED: Some Users Unable to Access Live Sites in Brazil
The site loading issue affecting users in Brazil is now resolved. The issue was related to external network conditions with third-party Latin American ISP providers. Sites are now loading normally. No further action is required. We will continue monitoring to ensure stability.
Wix ↗
Aug 15, 2025, 02:36 AM
RESOLVED: Some Users Unable to Access Live Sites in Brazil
The routing path issue between a user’s ISP and Wix affecting site loading in Brazil appears to have resolved itself. Sites are now loading normally. We will continue monitoring for the next 15 minutes to ensure stability before closing the incident.
Wix ↗
Aug 15, 2025, 01:32 AM
RESOLVED: Some Users Unable to Access Live Sites in Brazil
We’re aware of an issue that appears to manifest on the routing path between a user's ISP and Wix for some users trying to access Wix sites from Brazil In case you encounter this issue, please contact your ISP directly in order for them to take measures on their side. We are monitoring their progress and will provide an update once we see the issue is resolved.
Wix ↗
Aug 15, 2025, 12:07 AM
RESOLVED: Some Users Unable to Access Live Sites in Brazil
We’re aware of an issue that appears to manifest on the routing path between a user's ISP and Wix for some users trying to access Wix sites from Brazil In case you encounter this issue, please contact your ISP directly in order for them to take measures on their side. We are monitoring their progress and will provide an update once we see the issue is resolved.
Wix ↗
Aug 14, 2025, 10:44 PM
RESOLVED: Some Users Unable to Access Live Sites in Brazil
We’re aware of an issue that appears to manifest on the routing path between a user's ISP and Wix for some users trying to access Wix sites from Brazil In case you encounter this issue, please contact your ISP directly in order for them to take measures on their side. We are monitoring their progress and will provide an update once we see the issue is resolved.
Wix ↗

What to do next

Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
Watch the provider going forward. Follow Wix's status feed →

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