What visitors reported during this incident
No visitor reports were filed for this incident.
Having problems with Wix now? Check the current statusAffected services
Updates (3)
- Aug 28, 2025, 04:57 AMPeriodical Issues With Site Access From Some Internet Providers in Brazil
This incident has been resolved.
Wix ↗ - Aug 28, 2025, 02:39 AMPeriodical Issues With Site Access From Some Internet Providers in Brazil
We're aware of an issue with accessing Wix sites for some visitors from Brazil. We have done an extensive investigation and found the issue to be caused by the routing path between a client's ISP (Internet service provider) and Wix before it reaches Wix's infrastructure. As such, it is not possible for us to resolve it on our end. In case you encounter this issue, please contact your ISP directly as their customer in order for them to address and resolve the issue As a possible workaround, please attempt to access the site by typing www. or the full domain with https:// Please keep in mind
Wix ↗ - Aug 27, 2025, 11:36 PMPeriodical Issues With Site Access From Some Internet Providers in Brazil
We're aware of an issue with accessing Wix sites for some visitors from Brazil. We have done an extensive investigation and found the issue to be caused by the routing path between a client's ISP (Internet service provider) and Wix before it reaches Wix's infrastructure. As such, it is not possible for us to resolve it on our end. In case you encounter this issue, please contact your ISP directly as their customer in order for them to address and resolve the issue.
Wix ↗
What to do next
- Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
- Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
- Watch the provider going forward. Follow Wix's status feed →
GlobalOutageMap aggregates publicly reported signals. We never claim authoritative status, always cross-check the provider's official channel before making business decisions.