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RESOLVED: Some Wix Websites May Be Unaccessible in Brazil

ResolvedminorOfficial source confirmedSpecific component onlyFirst recorded update Aug 21, 2025, 10:12 PM · Resolved Aug 22, 2025, 04:40 AM

The site loading issue affecting users in Brazil is now resolved. Sites are now loading normally. The issue was related to external network conditions with third-party Latin American ISP providers. We have done an extensive investigation and found the issue to be caused by the routing before it reaches Wix. No further action is required. We will continue monitoring to ensure stability.

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What visitors reported during this incident

No visitor reports were filed for this incident.

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Affected services

Site Loading

Updates (3)

  1. Aug 22, 2025, 04:40 AM
    RESOLVED: Some Wix Websites May Be Unaccessible in Brazil

    The site loading issue affecting users in Brazil is now resolved. Sites are now loading normally. The issue was related to external network conditions with third-party Latin American ISP providers. We have done an extensive investigation and found the issue to be caused by the routing before it reaches Wix. No further action is required. We will continue monitoring to ensure stability.

    Wix ↗
  2. Aug 21, 2025, 10:17 PM
    RESOLVED: Some Wix Websites May Be Unaccessible in Brazil

    We’re aware of an issue that appears to manifest on the routing path between a user's Internet Provider and Wix for some users trying to access Wix sites from Brazil. We have done an extensive investigation and found the issue to be caused by the routing before it reaches Wix. In case you encounter this issue, please contact your Internet Provider directly and ask them to perform a trace to see where the connection stops and they can address it from there. As a possible workaround, please attempt to access the site by typing www. or the full domain with https:// Please keep in mind that t

    Wix ↗
  3. Aug 21, 2025, 10:12 PM
    RESOLVED: Some Wix Websites May Be Unaccessible in Brazil

    We’re aware of an issue that appears to manifest on the routing path between a user's Internet Provider and Wix for some users trying to access Wix sites from Brazil. In case you encounter this issue, please contact your Internet Provider directly in order for them to take measures on their side. As a workaround, please attempt toaccess the site by typing www. or the full domain with https:// We are monitoring their progress and will provide an update once we see the issue is resolved.

    Wix ↗

What to do next

  • Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
  • Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
  • Watch the provider going forward. Follow Wix's status feed →

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