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AU - Unity Pro database connection issues

ResolvedminorOfficial source confirmedFirst recorded update Sep 30, 2023, 04:02 AM · Resolved Sep 30, 2023, 04:02 AM

Type: Incident Duration: 5 days Affected Components: Wordify Sites (AU) Sep 30 , 04:02:00 GMT+0 Resolved - Unity Pro sites in the AU region had issues connecting to the database servers. This issue required a roll back of certain data, hence the outage duration. We apologize for any inconvenience this caused. . Sep 30 , 02:02:00 GMT+0 Investigating - We are currently investigating this incident..

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Updates (1)

  1. Sep 30, 2023, 04:02 AM
    AU - Unity Pro database connection issues

    Type: Incident Duration: 5 days Affected Components: Wordify Sites (AU) Sep 30 , 04:02:00 GMT+0 Resolved - Unity Pro sites in the AU region had issues connecting to the database servers. This issue required a roll back of certain data, hence the outage duration. We apologize for any inconvenience this caused. . Sep 30 , 02:02:00 GMT+0 Investigating - We are currently investigating this incident..

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What to do next

  • Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
  • Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
  • Watch the provider going forward. Follow Wordify's status feed →

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