What visitors reported during this incident
No visitor reports were filed for this incident.
Having problems with Wordify now? Check the current statusUpdates (1)
- Jan 8, 2025, 08:45 AMEmail delays via SendGrid
Type: Incident Duration: 1 day, 23 hours and 19 minutes Affected Components: Email Gateway Services Jan 8 , 08:45:25 GMT+0 Resolved - All backlog emails have now been successfully delivered. Please check your emails are working ok on your sites and if you're having any issues please contact support asap. Sendgrid is no longer the primary relay for emails, so this issue shouldn't happen again. Sincere apologies for the inconvenience caused to you and your customers.. Jan 8 , 00:47:52 GMT+0 Monitoring - The backlog of SendGrid messages are now being delivered. Thanks for your patience while we worked to resolve the issue.. Jan 7 , 23:18:40 GMT+0 Identified - All new emails should now be coming through as we've switched all services to an alternative email gateway. If you're still having issues with new emails, please contact support asap. Previous emails that were sent are still with sendgrid and we're continuing to work with them to get them delivered. . Jan 6 , 09:26:32 GMT+0 Investigating - We're currently seeing email be stored and not forwarded via SendGrid gateway. We have started rolling out an alternative gateway service, so not all sites are effected by this issue. If you're experiencing issues please contact support..
Wordify ↗
What to do next
- Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
- Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
- Watch the provider going forward. Follow Wordify's status feed →
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