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Chatbots dropping connections; possible "Forbidden" errors

ResolvedminorUnverified reportFirst recorded update Jun 8, 2026, 05:28 PM · Resolved Jun 8, 2026, 06:18 PM

The issue affecting Chatbots has been resolved. Between approximately 11:00 PM and 5:30 AM MST on June 8, 2026, some customers may have experienced failures or timeouts when initializing chats or interacting with embedded chatbots. The issue self-resolved and Chatbots has been operating normally since. Zap Runs and tasks were not affected. No data loss occurred. We are continuing to monitor the service and will take steps to reduce the likelihood of recurrence. If you experienced issues during this window or notice anything still not working, contact Support:...

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Timeline

No vendor updates were captured for this incident before it was resolved.

What to do next

  • Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
  • Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
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