What visitors reported during this incident
No visitor reports were filed for this incident.
Having problems with Zoom now? Check the current statusAffected services
Zoom Contact CenterZoom Phone
Updates (2)
- Sep 3, 2026, 02:00 PMService Degradation Affecting Zoom Phone and Contact Center Audio in US Region
This incident has been resolved and the affected services have been restored.
Zoom ↗ - Sep 3, 2026, 01:42 PMService Degradation Affecting Zoom Phone and Contact Center Audio in US Region
On September 03, between 12:02 UTC to 12:17 UTC, subset of users might have experienced Zoom Phone and Contact Center audio degradation in US region. The issue has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
Zoom ↗
What to do next
- Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
- Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
- Watch the provider going forward. Follow Zoom's status feed →
GlobalOutageMap aggregates publicly reported signals. We never claim authoritative status, always cross-check the provider's official channel before making business decisions.