What visitors reported during this incident

No visitor reports were filed for this incident.

Having problems with Zoom now? Check the current status

Affected services

Zoom AIZoom AIC

Updates (4)

Oct 17, 2026, 06:56 AM
Service Degradation Affecting Zoom Chat Compose and SMS Summarisation with AI Companion
This incident has been resolved and the affected services have been restored.
Zoom ↗
Oct 17, 2026, 06:16 AM
Service Degradation Affecting Zoom Chat Compose and SMS Summarisation with AI Companion
A service degradation affecting Zoom Chat Compose and SMS Summarisation with AI Companion has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
Zoom ↗
Oct 17, 2026, 06:13 AM
Service Degradation Affecting Zoom Chat Compose and SMS Summarisation with AI Companion
We have successfully identified the root cause of a service degradation affecting Zoom Chat Compose and SMS Summarisation with AI Companion. Our team is actively working on a resolution and we will keep you informed with timely updates as progress is made. Thank you for your patience.
Zoom ↗
Oct 17, 2026, 06:10 AM
Service Degradation Affecting Zoom Chat Compose and SMS Summarisation with AI Companion
We are currently investigating a service degradation affecting Zoom Chat Compose and SMS Summarisation with AI Companion. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
Zoom ↗

What to do next

Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
Watch the provider going forward. Follow Zoom's status feed →

GlobalOutageMap aggregates publicly reported signals. We never claim authoritative status, always cross-check the provider's official channel before making business decisions.