What visitors reported during this incident

No visitor reports were filed for this incident.

Having problems with Zoom now? Check the current status

Affected services

Zoom Canvas

Updates (4)

Oct 20, 2026, 01:18 AM
Service Degradation Affecting Meeting Summaries Via Email.
This incident has been resolved.
Zoom ↗
Oct 20, 2026, 12:52 AM
Service Degradation Affecting Meeting Summaries Via Email.
The service degradation affecting a subset of users with meeting summary email delivery when they have selected via email only has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
Zoom ↗
Oct 19, 2026, 11:30 PM
Service Degradation Affecting Meeting Summaries Via Email.
We are continuing to work on a fix for this issue.
Zoom ↗
Oct 19, 2026, 11:27 PM
Service Degradation Affecting Meeting Summaries Via Email.
We have successfully identified the root cause affecting a subset of users with meeting summary email delivery when they have selected via email only. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.
Zoom ↗

What to do next

Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
Watch the provider going forward. Follow Zoom's status feed →

GlobalOutageMap aggregates publicly reported signals. We never claim authoritative status, always cross-check the provider's official channel before making business decisions.