What visitors reported during this incident

No visitor reports were filed for this incident.

Having problems with Zoom now? Check the current status

Affected services

AI Expert AssistChat Agent

Updates (3)

Sep 21, 2026, 04:33 PM
Service Degradation Affecting Zoom Virtual Agent and Zoom Contact Center in US region
This incident has been resolved and the affected services have been restored.
Zoom ↗
Sep 21, 2026, 04:20 PM
Service Degradation Affecting Zoom Virtual Agent and Zoom Contact Center in US region
The issue affecting Zoom Virtual Agent Chat Agent 1.0 and Zoom Contact Center AI Expert Assistant 1.0 functionality has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
Zoom ↗
Sep 21, 2026, 03:45 PM
Service Degradation Affecting Zoom Virtual Agent and Zoom Contact Center in US region
We have identified the service degradation where users may be experiencing issues with Zoom Virtual Agent Chat Agent 1.0 and Zoom Contact Center AI Expert Assistant 1.0. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.
Zoom ↗

What to do next

Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
Watch the provider going forward. Follow Zoom's status feed →

GlobalOutageMap aggregates publicly reported signals. We never claim authoritative status, always cross-check the provider's official channel before making business decisions.