What visitors reported during this incident

No visitor reports were filed for this incident.

Having problems with Zoom now? Check the current status

Affected services

Zoom Phone

Updates (2)

Sep 4, 2026, 05:35 AM
Service Degradation Affecting Zoom Phone Audio in Japan
This incident has been resolved and the affected services have been restored.
Zoom ↗
Sep 4, 2026, 05:23 AM
Service Degradation Affecting Zoom Phone Audio in Japan
On September 04, between 02:54 AM UTC to 03:04 AM UTC, subset of users in Japan might have experienced Zoom Phone audio degradation due to an issue with our vendor. Our team will continue to monitor the situation closely and keep you informed of any further developments.
Zoom ↗

What to do next

Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
Watch the provider going forward. Follow Zoom's status feed →

GlobalOutageMap aggregates publicly reported signals. We never claim authoritative status, always cross-check the provider's official channel before making business decisions.