What visitors reported during this incident

No visitor reports were filed for this incident.

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Affected services

Devices (Softphones/Deskphones)

Updates (25)

Oct 10, 2026, 04:41 AM
Service Degradation Affecting Customer Using Polycom Devices Going Offline
This incident has been resolved and the affected services have been restored.
Zoom ↗
Oct 10, 2026, 04:25 AM
Service Degradation Affecting Customer Using Polycom Devices Going Offline
The issue affecting customers using Polycom devices going offline has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
Zoom ↗
Oct 10, 2026, 01:32 AM
Service Degradation Affecting Customer Using Polycom Devices Going Offline
We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline. We will keep you informed with timely updates as progress is made. Thank you for your patience.
Zoom ↗
Oct 9, 2026, 01:34 AM
Service Degradation Affecting Customer Using Polycom Devices Going Offline
We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline. We will keep you informed with timely updates as progress is made. Thank you for your patience.
Zoom ↗
Oct 8, 2026, 02:40 AM
Service Degradation Affecting Customer Using Polycom Devices Going Offline
We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline. We will keep you informed with timely updates as progress is made. Thank you for your patience.
Zoom ↗
Oct 7, 2026, 03:02 AM
Service Degradation Affecting Customer Using Polycom Devices Going Offline
We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline. We will keep you informed with timely updates as progress is made. Thank you for your patience.
Zoom ↗
Oct 6, 2026, 01:31 AM
Service Degradation Affecting Customer Using Polycom Devices Going Offline
We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline. We will keep you informed with timely updates as progress is made. Thank you for your patience.
Zoom ↗
Oct 5, 2026, 01:32 AM
Service Degradation Affecting Customer Using Polycom Devices Going Offline
We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline. We will keep you informed with timely updates as progress is made. Thank you for your patience.
Zoom ↗
Oct 4, 2026, 01:28 AM
Service Degradation Affecting Customer Using Polycom Devices Going Offline
We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline. We will keep you informed with timely updates as progress is made. Thank you for your patience.
Zoom ↗
Oct 3, 2026, 01:31 AM
Service Degradation Affecting Customer Using Polycom Devices Going Offline
We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline. We will keep you informed with timely updates as progress is made. Thank you for your patience.
Zoom ↗
Oct 2, 2026, 01:31 AM
Service Degradation Affecting Customer Using Polycom Devices Going Offline
We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline. We will keep you informed with timely updates as progress is made. Thank you for your patience.
Zoom ↗
Oct 1, 2026, 01:33 AM
Service Degradation Affecting Customer Using Polycom Devices Going Offline
We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline. We will keep you informed with timely updates as progress is made. Thank you for your patience.
Zoom ↗
Sep 30, 2026, 01:30 AM
Service Degradation Affecting Customer Using Polycom Devices Going Offline
We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline. We will keep you informed with timely updates as progress is made. Thank you for your patience.
Zoom ↗
Sep 29, 2026, 01:22 AM
Service Degradation Affecting Customer Using Polycom Devices Going Offline
We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline. We will keep you informed with timely updates as progress is made. Thank you for your patience.
Zoom ↗
Sep 28, 2026, 01:19 AM
Service Degradation Affecting Customer Using Polycom Devices Going Offline
We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline. We will keep you informed with timely updates as progress is made. Thank you for your patience.
Zoom ↗
Sep 27, 2026, 10:44 AM
Service Degradation Affecting Customer Using Polycom Devices Going Offline
A significant number of Polycom devices are back online, and service has been restored for the majority of affected users. We are continuing to work with our underlying provider to address the remaining service degradation affecting a subset of users whose Polycom devices remain offline. We will continue to monitor the service closely and provide further updates as progress is made. Thank you for your patience and understanding.
Zoom ↗
Sep 27, 2026, 04:01 AM
Service Degradation Affecting Customer Using Polycom Devices Going Offline
We are continuing to work with our underlying provider to address the service degradation affecting a subset of users experiencing Polycom devices going offline. We will keep you informed with timely updates as progress is made. Thank you for your patience.
Zoom ↗
Sep 26, 2026, 08:01 PM
Service Degradation Affecting Customer Using Polycom Devices Going Offline
We are continuing to work with our underlying provider to address the service degradation affecting a subset of users experiencing Polycom devices going offline. We will keep you informed with timely updates as progress is made. Thank you for your patience.
Zoom ↗
Sep 26, 2026, 01:51 PM
Service Degradation Affecting Customer Using Polycom Devices Going Offline
Our team continue to work with our underlying provider affecting service degradation with a subset of users with Polycom devices going offline. We will keep you informed with timely updates as progress is made. Thank you for your patience.
Zoom ↗
Sep 26, 2026, 05:32 AM
Service Degradation Affecting Customer Using Polycom Devices Going Offline
Our team continue to work with our underlying provider affecting service degradation with a subset of users with Polycom devices going offline. We will keep you informed with timely updates as progress is made. Thank you for your patience.
Zoom ↗
Sep 26, 2026, 01:31 AM
Service Degradation Affecting Customer Using Polycom Devices Going Offline
Our team continue to work with our underlying provider affecting service degradation with a subset of users with Polycom devices going offline. We will keep you informed with timely updates as progress is made. Thank you for your patience.
Zoom ↗
Sep 25, 2026, 10:31 PM
Service Degradation Affecting Customer Using Polycom Devices Going Offline
Our team continue to work with our underlying provider affecting service degradation with a subset of users with Polycom devices going offline. We will keep you informed with timely updates as progress is made. Thank you for your patience.
Zoom ↗
Sep 25, 2026, 08:20 PM
Service Degradation Affecting Customer Using Polycom Devices Going Offline
The root cause affecting service degradation with a subset of users with Polycom devices going offline has been identified. We will keep you informed with timely updates as progress is made.
Zoom ↗
Sep 25, 2026, 07:11 PM
Service Degradation Affecting Customer Using Polycom Devices Going Offline
We are continuing to investigate this issue and will provide updates as soon as there is more information to share. Thank you for your patience.
Zoom ↗
Sep 25, 2026, 05:45 PM
Service Degradation Affecting Customer Using Polycom Devices Going Offline
We are currently investigating a service degradation with a subset of users with Polycom devices going offline. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
Zoom ↗

What to do next

Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
Watch the provider going forward. Follow Zoom's status feed →

GlobalOutageMap aggregates publicly reported signals. We never claim authoritative status, always cross-check the provider's official channel before making business decisions.