What visitors reported during this incident

No visitor reports were filed for this incident.

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Affected services

Zoom Contact CenterEmail (Inbound/Outbound)

Updates (2)

Sep 4, 2026, 05:55 PM
Service Degradation Affecting Email in Zoom Contact Center Services in North America
This incident has been resolved.
Zoom ↗
Sep 4, 2026, 05:46 PM
Service Degradation Affecting Email in Zoom Contact Center Services in North America
On 09/04/2026, Between 15:15 UTC to 16:10 UTC, A subset of users may have experienced issues with Email in Zoom Contact Center. This incident has been resolved and the affected services have been restored.
Zoom ↗

What to do next

Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
Watch the provider going forward. Follow Zoom's status feed →

GlobalOutageMap aggregates publicly reported signals. We never claim authoritative status, always cross-check the provider's official channel before making business decisions.