What visitors reported during this incident

No visitor reports were filed for this incident.

Having problems with Zoom now? Check the current status

Affected services

Calling (Inbound/Outbound)

Updates (4)

Sep 16, 2026, 04:35 AM
Service Degradation Affecting Zoom Phone Outbound Calls in China Region
This incident has been resolved and the affected services have been restored.
Zoom ↗
Sep 16, 2026, 04:29 AM
Service Degradation Affecting Zoom Phone Outbound Calls in China Region
The issue affecting Zoom Phone outbound calls has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
Zoom ↗
Sep 16, 2026, 04:15 AM
Service Degradation Affecting Zoom Phone Outbound Calls in China Region
We have successfully identified the root cause affecting Zoom Phone outbound calls for users with phone numbers that have the +8621 prefix in China. Inbound calls not impacted. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.
Zoom ↗
Sep 16, 2026, 04:00 AM
Service Degradation Affecting Zoom Phone Outbound Calls in China Region
We are currently investigating a service degradation affecting Zoom Phone outbound calls for users with phone numbers that have the +8621 prefix in China. Inbound calls not impacted. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
Zoom ↗

What to do next

Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
Watch the provider going forward. Follow Zoom's status feed →

GlobalOutageMap aggregates publicly reported signals. We never claim authoritative status, always cross-check the provider's official channel before making business decisions.